I’m a new tenant through the Glenmore Park team. I would love to give my feedback on what experience I have had so far during this rental process. This is my first experience with your team however I have had many past experiences with other real estates for myself and supporting friends and family.
Firstly the customer service is outstanding, from my first phone call to your office, through to each and every point of contact I have had with your team. I like the friendly nature of the staff, the way the property inspection was run, the phone calls and courtesy calls made to me by your staff. I felt supported through this experience of moving home, which is a big event in my life.
The lease signing was impressive with the movie on what to do and what is expected. It was actually interesting to watch. And simplified the whole process. I felt the organisation was above average and made the appointment very fluid and quick.
The office is nice to come into, i’m sure home buyers, investors and so on would enjoy coming in to speak with you. It’s clean, clutter free, well presented as well as warm and inviting. It’s situated in a lovely location. It definitely gives the impression that coming to work each day would be a joy.
Lastly I had a reason to ask for a repair in my new rental (home) and the request process was easy to do, it was explained that if it’s urgent to contact the plumber immediately, however I was able to wait and the work was carried out the next business day by 2 well mannered tradies, that got in and did the job quickly. I was very impressed.
I would definitely recommend your real estate to anyone and I already have done so.